ISO 20000 Lead Implementer
- Behaviour - Formação e Consultoria Lda
- Ciências empresariais
- Presencial
- Cursos profissionais
- 10/01/2017
- Behaviour, Lisboa
- 9:30-13:00 / 14:00-17:30
- € 2470
- 5 dias
- Mastering the implementation and management of an Information Technology Service Management System (SMS) based on ISO 20000.
- - understand the implementation of an ITSMS - know the interrelationships between ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005 and ITIL ... See all objectives in: http://www.behaviour-group.com/PT/iso/iso-20000-lead-implementer/?lang=en
- 1: Introduction to Information Technology Service Management System (ITSMS) concepts as required by ISO 20000;Initiating an ITSMS 2: Planning an ITSMS based on ISO 20000 3: Implementing an ITSMS based on ISO 20000 4: Controlling, monitoring and measuring and improving an ITSMS; certification audit of an ITSMS 5: ISO 20000 Lead Implementer Certification Exam
- - Project managers or consultants; - ISO 20000 auditors; - Persons responsible for the Information Technology Service; - Members of an Information Technology Service team; - Expert advisors in information technology; - Technical experts.
- Our specialists are renowned consultants and auditors, with several years of experience in the areas of implementation, auditing and training in ISO 20000 family standards, with particular focus on standards ISO 20000-1 and related parts, ITIL v2, v3 and 2011, and associated standards and best practices. Some of our experts work directly in the improvement of these standards through its participation in the committees responsible for these standards in various countries.
- Make your registration online for the next edtions. For more informations please contact us: +351212103732 training@behaviour-group.com www.behaviour-group.com